Basic Skills of Constructive Communication

Basic Skills of Constructive Communication

Background:
Poor communication skills linked with low level of communication effectiveness lead to misunderstanding and conflicts and, thus, to low efficiency of business processes, project work, and services delivery in any kind of organization as well as in each society in general.

Goal:

  • To increase participants’ consciousness of their self-perception, way of feeling, judging and thinking as well as behavior patterns
  • To understand the basics of effective communication and skills needed for it as necessary prerequisite for really constructive cooperation and collaboration
  • To understand and consciously refer to basic communication models as guidance, especially, in situations of potential and real conflict
  • To enhance skills and techniques of constructive or adult communication

Topics:

  • Basic communication models and exercises on their practical use:
    • Basic principle of social interaction
    • Levels of communication
    • What is effective communication?
    • Stages of purposeful discussion
    • Basic behaviors on each stage of purposeful discussion
    • 5 roles in purposeful discussion
    • 2 levels of behavior regulation
    • Levels of behavior change
    • 3 “I”-levels
    • Johari window
  • Feedback models and exercises on their practical use:
    • Basic principles and rules
    • SBII model
    • KSS model

Expected effects aside from the goal:

  • Increase in efficiency of communication between managers, employees, and peers:
    • Less situations of conflict
    • Less time spent to achieve mutual agreements on solving tasks, especially cross-departmental ones
    • Better quality of these achievements/solutions
    • Less time spent on the implementation of achievements/solutions
    • Better climate of relationships in teams, departments, and the entire company
    • Sense of achievement because of successfully accomplished tasks
  • Satisfaction of constructive communication itself – impact on motivation Increase of teamwork efficiency
  • Development of leadership skills
  • Personal growth towards mature, authentic communication in accordance with the basic principle of social interaction as well as most of the corporate values

Target group:
Top-Managers, Managers from middle level upward; Project team leaders

Duration: 3 days – if part of a more complex project;
3 blocks of 3 – 2 – 2 days – if used as stand-alone solution

Skills

Posted on

November 23, 2017

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